Frequently Asked Questions

How long will it take to get my order?

Most 3DHeliUpgrades.com parts are made to order. This means we make your parts when you order them. Unless we happen to be escpecially busy with filling orders, most are produced within 24 hours of being ordered. All orders ship USPS Priority Mail and are typcially delivered 2-3 days after being shipped. So, if you place an order today, you will most likely have it within 4 days. Sometimes it might be a bit quicker, sometimes maybe a bit slower.

If we know there will be a delay in processing and/or shippging your order, we will notify you by email.

Who designs your parts and how do they do it?

All of our parts are designed in-house using CAD software.

Are you really US-based?

Yes! We are located near Macon, Georgia.

What happens if I change my mind and decide I want my parts in a different color after placing my order?

This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as you can. As long as your order hasn't shipped, we can make any changes you want. Once your order ships, though, it's too late!

What if my parts are damaged or lost in shipping?

Contact us right away. We will replace any broken or missing parts. If your shipment was damaged, please keep the damaged parts and the packaging. We must file a claim with the USPS and they may ask to see the damaged items. Once a claim is settled, we will notify you and give the all-clear to dispose of any broken parts.

Are any parts ever backordered?

Rarely. Since 3DHeliUpgrades.com manufactures all upgrades in-house we're never "out of stock" on any items. The only exceptions may be if we run out a particular color of raw material before new stock is delivered to us, or if we depend on a third party for a particular item - and they are out of stock. A good example of this is the Pulse 2550 battery we use in the Blade® 700X Battery Mounting Tray Combo.

I have an idea for an awesome new part. If I tell you guys about it, are you just going to steal it and get rich off it?

Definitely. We'll send you a postcard from our new place in Monaco. Just kidding! Any ideas you share with us are kept confidential. If we agree that your idea is awesome and decide to produce it, we'll give you the first one for free. However, that would be the limit of any compensation we can offer. We can't pay royalties or other additional compensation for submitted ideas. If you can't agree to those terms, perhaps you shouldn't tell us your idea.

I want my parts in hot pink, but I don't see that as an option. Is there any way to get my order in a color not listed on the website?

We don't judge. Custom colors are available by request. We can make parts in nearly any color you want, we just may have to special order the material. So contact us to make your request. We'll make sure the color you want is available and get it ordered for you. It should go without saying that any custom color orders will take some extra time to ship because we have to wait for the materials to be delivered to us. That should be obvious, just sayin'…

Do you offer 3D printing services for things other than helicopter parts?

Yes. If you need to have some custom 3D printing, contact us. We'll be happy to provide a quote.

I'm having trouble placing an order. What should I do?

This email address is being protected from spambots. You need JavaScript enabled to view it. . Some browsers have trouble with the cookie PayPal uses for the shopping cart. We will work with you directly to place your order and process the payment.

I don't have a PayPal account. Do you accept other forms of payment?

You can still make a payment even if you don't have a PayPal account. PayPal gives you the option to pay with a debit/credit card without a PayPal account.

If you just don't want to use PayPal at all, This email address is being protected from spambots. You need JavaScript enabled to view it. . We can arrange to take a credit/debit card over the phone, or you can even mail us a check.

I have a question that wasn't answered here. Now what?

Use our Contact Us form to ask. We will respond promptly with an answer - even if we have to make something up.

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We Offer Custom 3D Printing Services!
  • Prototypes
  • Custom Parts
  • Samples
3d printing services
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Do you have something that you need designed in CAD? We offer CAD Design Services! Contact us for details.

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  • "Perfect fit. Everything looks so much better with a specific mounting place. I love it!"
  • "Quick shipping, great part, very satisfied. Thanks!"
  • "Cost and function make these ideal for anyone not wanting to buy more expensive tray systems. I look forward to logging many more flights on these trays."
  • "GREAT PART.. VERY NICE ADDITION TO MY HELI..
    THANK YOU"
  • "Excellent!!! Thank you for a great experience!"
  • "Great item, perfect fit , excellent seller. Will deal with again."
  • "Great item, crazy fast shipping, great to do business with! Awesome custom piece"
  • "Great seller! Super fast shipping! A+ Highly recommend!"
  • "Thank you for taking such good care of me. You're a great asset to this hobby and I really appreciate it a lot!"
  • "Your products are well thought out and give the perfect improvements and finishing touches for the 550X."
  • "I really like the AR7200BX and satellite mount. I'm sure a lot of the guys at my club will be jealous that I have mounts designed around my components."
  • "Your products are wonderful and are a huge asset to all of my Heli's"
  • "I just wanted to say THANK YOU!! I purchased your products for my Blade 550x and the quality and fit are outstanding!"
  • "The parts are awesome and solve a lot of my headaches with the 550X"
  • "I figured if the parts were gonna be half as great as your customer service that they'd be exceptional - and they are."
  • "I got my parts in the post today, and i must say the finish is excellent, top quality feel and look to them, and every part fits perfectly, and looks great too."